Privacy Policy

Privacy Policy

At VH Jewels, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about jewellery designs or use our services.

1. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name

  • Phone number

  • Email address

  • WhatsApp enquiry details

  • Product or jewellery design preferences

  • Store visit or enquiry information

  • Billing or delivery details, if required

  • Website usage information such as browser type, pages visited and basic analytics data

We collect this information only when you voluntarily provide it through forms, WhatsApp, phone calls, email, checkout, wishlist, enquiry or account registration.

2. How We Use Your Information

We use your information to:

  • Respond to your jewellery enquiries

  • Share details about gold jewellery designs, availability, weight and today’s gold price

  • Help you with store visits, custom designs and product selection

  • Process enquiries, orders or service requests

  • Improve our website, products and customer support

  • Send important updates related to your enquiry or purchase

  • Maintain records for business, billing, safety and legal purposes

We do not sell your personal information to third parties.

3. Jewellery Pricing and Enquiries

Gold jewellery prices may change based on today’s gold rate, product weight, making charges, taxes and availability. If you enquire about a product, we may contact you by phone, WhatsApp or email to share updated pricing and store visit details.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences and understand website performance. Cookies may help us know which pages or products visitors view most often.

You can disable cookies through your browser settings, but some website features may not work properly.

5. Sharing of Information

We may share limited information only when necessary with:

  • Payment service providers, if online payment is used

  • Delivery or courier partners, if shipping is required

  • Website hosting, security or technical service providers

  • Legal, regulatory or government authorities, if required by law

We share information only for business, service, security or legal purposes.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no online platform can guarantee complete security. Customers are advised not to share sensitive payment information through unsecured channels.

7. Payment Information

If online payment is available on our website, payment details are processed through secure third-party payment gateways. VH Jewels does not store your complete card, UPI or banking details on our website.

8. WhatsApp, Phone and Email Communication

When you contact VH Jewels through WhatsApp, phone or email, we may use your contact details to reply to your enquiry, share product details, confirm store visits or provide customer support.

You may request us to stop promotional communication at any time.

9. Your Rights

You may contact us to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your information, where legally possible

  • Withdraw consent for promotional communication

  • Ask questions about how your data is used

We may need to retain certain information for legal, tax, billing, dispute or business record purposes.

10. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment gateways or map/location services. We are not responsible for the privacy practices or content of those third-party websites.

11. Children’s Privacy

Our website is intended for general customers and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

12. Updates to This Privacy Policy

VH Jewels may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

13. Contact Us

For privacy-related questions, corrections or requests, you can contact us:

VH Jewels
#33, Vardhaman Tower, Nagarathpet Main Road, Nagarathpete, Bengaluru, Karnataka, India 560002

Phone / WhatsApp: (+91) 8041314230
Website: https://vhjewels.com

Last updated: June 2026